Key Features Are Locked - Issue Resolved
complete
K
Ken Smith
When I paid for this, I understood it to be the full version as demoed in the two videos I watched. However, I can't access any option past "Facebook Group Finder". The pop-up message indicates I need to make referrals to access these features.
This issue was resolved promptly by the ASF Team - thanks!
J
Jovana Toljagic
updated the status to
complete
J
Jovana Toljagic
Merged in a post:
Key "Sparks" Not Available - Issue Resolved
K
Ken Smith
When I paid for this, I understood it to be the full version as demoed in the two videos I watched. However, I can't access any option or Spark past "Facebook Group Finder". The pop-up message indicates I need to make referrals to access these features.
This issue was resolved promptly by the ASF Team - thanks!
J
Jovana Toljagic
Merged in a post:
Limited Beta Version
Rich Ackerman
Is the only way to either add additional sparks, or allow additional photographs (images) use the same sparks over again, by providing referrals?
J
Jovana Toljagic
Rich Ackerman Anand Kumar Sankaran, from what I am seeing on my end, the issue is resolved for your accounts as Pro plan is active. Can you confirm please?
Anand Kumar Sankaran
Jovana Toljagic Yes, I have access to the pro plan. Can you confirm it is for 3 years?
J
Jovana Toljagic
Anand Kumar Sankaran: yes sir, it's for 3 years
Rich Ackerman
Jovana Toljagic yes is now resolved
Rich Ackerman
Jovana Toljagic yep
J
Jovana Toljagic
Merged in a post:
Locked sparks
Anand Kumar Sankaran
Why are so many of these sparks locked down? Why isn't the pro version turned on for me even after I have paid for it?
Rich Ackerman
Ken, how did ASF resolve this issue (ITS A BIG ISSUE)
Rich Ackerman
I too have the same issue. Per response to Ken, how was this resolved?
Anand Kumar Sankaran
How was this resolved? I am currently facing the same problem.
R
Ruth Bass
Resolved by computer support in less than 12 hours.
O
Oksana Pererva
still not unlocking after I sent out 2 referrals. I was aware that it was only a beta until the full version is complete but it looks like we don't have access to so many sparks. Please help. I love the sparks that I have access to.
K
Ken Smith
Oksana Pererva The ASF Team - I think it was Jason - resolved this for me. They somehow sent the referral out on their end.
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